Get To Know Us
Whether people call us eCollections, Sentinel, SDS, eCollect, or some mixed up combinations of all of them - they call us. More importantly when customers are asked why they choose eCollections the most common answer is "Great Service!" Building solid technology is only part of the equation for eCollections. Fast response and accurate answers for customers is equally important. Sometimes it is difficult to articulate what good service means, but there is no question that customers know when it is missing. Here is how eCollections maintains the high level of award winning service we have built a reputation for:
- Live support staff 24x7x365; Talk to a person, never leave a message
- Highly skilled staff - eCollections has no first level support to "get through"
- 93% of customer issues are handled on the FIRST call
- 98% are resolved within 4 hours
- Home country support by eCollections employees; NEVER outsourced
In fact, 8 out of 10 calls the person who answers the phone is the same person who resolves the issue from start to successful completion. Customers avoid having to "start over" every time their call is transferred.
About Us
Sentinel Development Solutions (eCollections Software) is a leading developer and integrator of enterprise debt collection managment software. Sentinel's flagship software, eCollections, integrates and automates the debt collection process for collection agencies, debt buyers, law firms, healthcare providers, banks, and similar companies managing a large volume of delinquent consumer or commercial accounts.
Equipped with advanced debt portfolio analysis tools, embedded analytics and scoring, graphical automated workflow, and collection strategy trees, eCollections is one of the most scalable and flexible solutions on the market.
For the past 11 years eCollections has consistently received industry acclaim and awards including being named in the Top 100 Technology products for 2005, 2006, and 2007. In 2008 eCollections received an award for Outstanding Innovation in technology and an award for Best in Customer Service.
Today, eCollections is the choice of both small business and multi-billion dollar Fortune 500 companies to manage portfolios, ensure legal compliance, and get the most out their operations in the United States, Canada, Mexico, Europe, Asia Pacific, and Latin America.