Productivity
At eCollections we know that successful debt collection is all about making employees as productive and efficient as they can possibly be. Each and every day is focused on delivering the best collection software tools in the industry to increase right party contacts and deliver a positive outcome with every one.
A few of the ways eCollections increases productivity are:
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Easy Interface - If you can use a mouse - you can learn to use the software in a few minutes. Customers report that collectors are productive day one after an hour of training and minimal coaching.
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Account Summary - All pertinent information is on one main screen with rarely a need to open any other form or tab. No searching for information and 78% less screen flipping than other collection software.
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Payment Wizard - Ditch the calculator and fuzzy math. eCollections walks the agent through payment scenarios including PIF, SIF, one-time payments, alternative settlements, or payment plans over time. Track, monitor, and manage promised payments and follow up immediately if a payment is missed.
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Virtual Queues - Sort and display accounts by any field or combinations of fields imaginable - neglected accounts, time zone, zip code, income, date last contacted, last worked or attempted, balance ranges, cost, or even language. Total data visibility has never been so easy.
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Automated Workflow - Map out every step of your collection life cycle and apply it to one account or millions instantly. Never lose an account or miss a step.
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Mouse + Menus + Hotkeys - Agents can work the way they are the most comfortable.
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Integrated Collection Scripts - No flip charts, no guessing, no "winging it." Users click the debtor response and the script feeds the agent their next line.
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Bookmark - In the middle of something and someone calls in? Click bookmark, do what you need to do, and then immediately jump back to exactly where you were.
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Recent History - Software stores the last 25 accounts viewed in a quick pick list.
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Scheduling - Alerts, reminders, set future follow up activities.