Support
Customer support is a critical component of any software purchase. Some of our biggest competitors outsource their support offshore to people who may or may not speak your language and certainly don't have a good grasp of collections software or the way your business works. Just try asking them what the FDCPA is. They are pretty good at running through internal FAQ's and using up your time going through "the steps" before passing you to the next level for more of the same.
At eCollections our support is provided by dedicated employees and we are committed to NEVER outsource support. It will always be provided by knowledgeable eCollections staff by home country or regional employees. Each member of the support team is highly knowledgeable, understands the collection business, and has at least 2 years hands-on experience with eCollections! New employees or junior level staff never start out in support, they grow into it. That commitment to excellence and the dedication of our staff shows because 91% of all support issues are resolved on the FIRST CALL and 96% are resolved in under 4 hours. In fact, more than 80% of the time it is the person who first answers the call that brings the issue to resolution. In cases when issues do need to be escalated the support team is in close proximity to the development staff.
At eCollections the phone is answered by a live person 24x7 and we offer several different options to match specific business requirements. To top things off, we offer free unlimited support during regular business hours, and unlimited free support, even up to 24x7, is included in our enhanced software assurance packages.
UNLIMITED SUPPORT - 100% FREE